Terms of service

By creating an account, clicking to accept, or using the Services, you agree to these Terms. If you use the Services for a business, you confirm that you have authority to bind that business, and “you” includes the business. If you do not agree, do not use the Services.

• Provider or you: the business, and its owner or co-owners, holding the Village account.
• Team Member: a person you invite to or add to your account, such as crew, technicians, or managers.
• Customer: your customer or prospective customer, typically a homeowner. Customers do not have Village accounts. They interact with you through Hosted Pages, texts, and emails.
• Hosted Pages: pages Village hosts for you, including your booking page, lead forms, quote and invoice pages, offer (“Present”) links, and review links.
• Customer Data: information about your Customers and Team Members that you or they put into the Services, or that the Services collect for you.
• Ask Village or Vinny: Village’s AI assistant.
• Vinny Task: one piece of work Vinny does for you, such as sending a reminder, following up with a Customer, or drafting a reply.
• Plan: the subscription level on your account (for example Free, Lite, or Pro), plus any add-ons.

You must be at least 18 years old and able to form a binding contract. A person aged 16 or 17 may use the Services as a Minor Provider only as described in Section 15. The Services are not for anyone under 16. You may not use the Services if you are barred from doing so under applicable law.

• Accuracy. Keep your account information accurate and current.
• Security. Keep your sign-in credentials secure. You are responsible for all activity under your account. Tell us promptly at will@jobsonvillage.com if you suspect unauthorized access.
• Team Members. You may add Team Members up to the seats your Plan includes, plus any extra seats you buy. You decide what each Team Member can access. You are responsible for your Team Members’ use of the Services and their compliance with these Terms, and for having the right to share their information with us.
• Co-owners. Anyone you add as a co-owner can act for your business on the account.

Village provides software and related services that help you run your business: scheduling, maps and routes, quotes, invoices, payments, customer records, crew coordination, booking pages, lead forms, offers, reviews, messaging, and an AI assistant.

Village is a technology provider. It is not a home-services company, a lead marketplace, an employer, or your agent.

• We do not perform services for your Customers.
• We are not a party to any agreement between you and your Customers.
• We do not guarantee any number of leads, bookings, or revenue.
• We do not verify the licensing, insurance, qualifications, or background of any Provider, Team Member, or Customer.

You are the seller of your services and are solely responsible for them. That includes pricing, performance, quality, safety, warranties, cancellations, refunds, disputes, permits, licenses, and taxes on your sales.

6.1 Plans

We offer a free Plan and paid Plans. As of the effective date:

Some features are available only on certain Plans. The Plan features, limits, and prices shown in the app or at checkout when you buy control over this table. Prices are in U.S. dollars and exclude taxes unless stated.

6.2 Usage limits and credits

Monthly limits (such as quotes, invoices, and Vinny Tasks) reset at the start of each usage period. Unused monthly allowances do not roll over. The app shows your usage and the reset date.

6.3 AI assistant usage beyond your allowance

When offered:

• Free Plan: once you reach your monthly AI assistant allowance, you must upgrade or wait for the reset.
• Paid Plans on the web: you may choose to continue at the per-task price shown in the app (currently $0.50 per Vinny Task). After you confirm once, every additional Vinny Task in that usage period is charged at that price, billed with your subscription.
• In the iOS app: you may buy prepaid usage packs through Apple. Unused pack Vinny Tasks roll over to later months while your account stays open. Packs are not refundable except as Apple’s policies or the law require.

6.4 Subscriptions, auto-renewal, and cancellation

• Paid Plans and extra seats are subscriptions that renew automatically each billing period (monthly unless stated). We charge your payment method at the start of each period until you cancel.
• Cancel anytime. On the web, cancel in Settings > Plan. For subscriptions bought through Apple, manage or cancel them in your Apple ID subscription settings.
• Cancellation takes effect at the end of the current billing period. You keep access until then, and your account then moves to the Free Plan.
• Plan changes. Upgrades take effect right away and may be prorated. Downgrades take effect as shown in the app.
• Refunds. Except where required by law, fees already paid are non-refundable, and we do not refund partial periods. Refunds for Apple purchases are handled by Apple.
• Price changes. We will give you advance notice of price changes as required by law and at least 30 days before a price increase applies to your subscription. You may cancel before it takes effect.
• Failed payments. If a payment fails, we may retry it, and we may move your account to the Free Plan or suspend paid features until it is resolved.
• Taxes. You are responsible for applicable taxes on your subscription, other than taxes on our income.

• Your own Stripe account. To accept payments from Customers (for example invoice payments, upfront booking payments, and tips), you must open and keep a Stripe account through Village. You agree to Stripe’s Connected Account Agreement and the Stripe Services Agreement (together, the “Stripe Terms”). Stripe, not Village, provides the payment services. Stripe may verify your identity and business and may hold, delay, or reverse funds under the Stripe Terms.
• You are the merchant of record. Customer payments are charged directly on your Stripe account. Village does not hold, escrow, or take possession of Customer funds. Payouts to your bank account are made by Stripe on Stripe’s schedule.
• Village platform fee. For each Customer payment processed through the Services, Village collects its platform fee at the rate for your Plan when the charge is made. Stripe’s own processing fees also apply. Tips are not subject to the Village platform fee.
• Refunds, disputes, and chargebacks are your responsibility, including any fees Stripe charges. Village may, but is not required to, help. Village’s platform fee is not refunded when you refund a Customer payment, unless the law requires otherwise.
• Booking holds. An upfront booking may temporarily reserve a time slot on your calendar until payment completes. This is a scheduling hold, not a hold on funds.
• Taxes and reporting. You are responsible for collecting and remitting any sales and other taxes on your services. Stripe may issue tax forms (for example Form 1099-K) as required.

The Services let you and your AI assistant send texts and emails to your Customers and Team Members through Village. Texts are sent from a shared Village number under the Village SMS Program described in the Terms of Use.

Your responsibilities:

• Consent. You must have all consents the law requires before you, your Team Members, or the Services message a person on your behalf. That includes prior express written consent for any marketing message, and any consent required for automated messages. You are responsible for consent for anyone you import, add, or message, and for keeping records of it.
• Content. Messages must be truthful, identify your business, and comply with law, carrier rules, and our Acceptable Use rules (Section 17).
• Marketing. Send promotional or marketing texts only to people who have separately agreed to receive them. Some marketing features require approval steps in the app.
• Opt-outs. Honor opt-outs. Village processes STOP requests automatically. Because the Village number is shared, a STOP from a recipient may stop texts from every Provider using that number, and you may not ask a recipient to resubscribe except as the law allows.
• Quiet hours. You can set quiet hours. You remain responsible for the time and frequency of messages you direct.

We may filter, delay, or block messages, or limit messaging on your account, to comply with law or carrier rules or to prevent spam or abuse. Delivery is not guaranteed.

Email. Emails we send on your behalf (for example quotes, invoices, receipts, calendar invitations, and reminders) must comply with applicable email law, including CAN-SPAM for any commercial email.

• What it does. Ask Village (Vinny) and other AI features can summarize your business, answer questions, draft quotes, invoices, offers, and messages, interpret incoming messages, and suggest actions.
• You stay responsible. AI output can be inaccurate, incomplete, or inappropriate. Review it before relying on it. Drafts are not sent to Customers until you confirm, except for time-sensitive relays you direct. Settings changes and marketing outreach require your approval. You are responsible for anything sent or saved in your account, whether you or the AI assistant prepared it.
• Model provider. AI features use models from third parties such as Anthropic. Content needed to fulfill your request, including Customer Data, is sent to them as described in the Privacy Policy.
• Usage. Vinny Tasks count toward your Plan’s allowance (Section 6).
• Restrictions. Do not use AI features to produce unlawful, deceptive, or harmful content, or content that infringes others’ rights.

• Booking pages and lead forms. You can publish a booking page and lead forms, hosted by Village or embedded on your website. Your booking page content is public. If you embed forms on your own site, you are responsible for that site’s privacy notice, cookie consents, and legal compliance.
• Attribution. Forms and booking pages may record campaign and referral information (such as UTM parameters, ad click identifiers, and referring pages) so you can see where requests came from. Use it only lawfully and as your own privacy notice allows.
• Forwarding leads. If you connect a webhook or CRM (for example Housecall Pro), you direct us to send submissions, including personal information, to that destination. You are responsible for the destination and its use of the data.
• Offers (Present). You can present packages and options to Customers in person or by link. When a Customer accepts, Village records the acceptance (name, time, terms version, IP address, and user agent) for you. The resulting agreement is between you and the Customer. You are responsible for your offer terms, cancellation terms, and pricing, and for any disclosures the law requires (for example for recurring services or door-to-door sales).

• Maps and routes use addresses and coordinates from Google and are estimates. Do not rely on them for safety-critical navigation.
• Job clocking (on eligible Plans) lets you and your Team Members record work-time events. Village is not a payroll provider, timekeeping system of record, or employer. You are responsible for compliance with wage-and-hour, overtime, break, recordkeeping, and worker classification laws, and for verifying time and pay records.
• Crew pay and payouts. Pay rates, payout handles, and payroll summaries in Village are records to help you. Village does not pay your Team Members.

• Ownership and control. As between you and Village, you own and control Customer Data. You grant Village the rights needed to host, process, transmit, and display Customer Data to provide, secure, and support the Services and as described in the Privacy Policy.
• Village’s role. Village processes Customer Data on your behalf and under your instructions, which these Terms and your use of the Services express. We will not sell Customer Data. We will not use it to market to your Customers on our own behalf, or for purposes other than those in these Terms and the Privacy Policy. We may create de-identified or aggregated data that does not identify you, your Customers, or your Team Members, and use it to operate and improve the Services.
• Your responsibilities. You are responsible for Customer Data’s accuracy and legality, and for having a lawful basis and all required notices and consents to collect it, give it to us, and have us process it, including for messaging and AI features. Do not upload sensitive information the Services are not designed for, such as Social Security numbers, full payment card numbers, health information, or government ID numbers, except where a feature expressly requests it.
• Customer requests. If a Customer asks us about their data, we may direct them to you. You agree to respond to privacy requests about Customer Data you control. We will provide reasonable help.
• Export and deletion. You can export certain data from the app (for example CSV exports). When you delete your account, Customer Data is deleted as described in the Privacy Policy.

You may connect third-party services, such as Google Business Profile, webhooks, CRM connectors, and external AI apps through our MCP connector. When you do:

• you authorize Village to exchange data with that service as needed for the integration;
• the service is governed by its own terms and privacy practices, and Village is not responsible for it;
• a connected AI app can read the data covered by the permissions you grant. Today that includes your jobs, quotes, invoices, and customers, including customer contact details and notes. You are responsible for the apps you connect and what they do with that data; and
• you can disconnect integrations at any time in Settings.

You are an independent business. You are not an employee, agent, partner, or joint venturer of Village. You control your own services, prices, hours, equipment, and which jobs you accept. Your Team Members are your workers, not Village’s. You are solely responsible for them, including their pay, taxes, benefits, insurance, supervision, and legal classification.

A person aged 16 or 17 (a “Minor Provider”) may use the Services only after a parent or legal guardian completes Village’s consent process.

By consenting, the parent or guardian:

• agrees to these Terms on the Minor Provider’s behalf and in their own capacity;
• confirms they are the Minor Provider’s parent or legal guardian and at least 18;
• understands that the Minor Provider operates their own business and is not employed by Village;
• where required, is the account holder for payment processing through Stripe;
• may receive notices about the Minor Provider’s account activity;
• may revoke consent at any time, which closes the account to new work; and
• understands that the Minor Provider and, depending on applicable law, the parent or guardian may be responsible for the Minor Provider’s work, conduct, and obligations.

You agree to:

• describe your business and services truthfully;
• hold and maintain all licenses, permits, registrations, and insurance your work requires;
• comply with all laws that apply to your business, including consumer protection, privacy, messaging, advertising, tax, employment, and home-services laws;
• treat Customers and Team Members lawfully and respectfully; and
• keep your own backups of records you need, including for tax and legal purposes.

You will not, and will not let others:

• break the law, or infringe or misappropriate others’ rights;
• send spam, unsolicited marketing, or messages to people who have not consented or have opted out;
• harass, threaten, deceive, or discriminate against anyone;
• post fake reviews or solicit reviews in violation of law or platform rules (for example Google’s review policies or the FTC’s rules on fake reviews);
• upload malware, or probe, scan, or test the Services’ security without permission;
• scrape, reverse engineer, or copy the Services, or interfere with their operation;
• resell or sublicense the Services, or use them to build a competing product;
• share accounts or evade Plan limits, seat limits, or fees; or
• use the Services for anything unsafe, fraudulent, or prohibited by our vendors’ policies (for example Stripe’s prohibited businesses, carrier messaging rules, or AI provider usage policies).

You keep ownership of the content you upload, such as photos, logos, service descriptions, and portfolio items. You grant Village a non-exclusive, worldwide, royalty-free license to host, copy, display, and use that content to provide the Services. For content you publish on your booking page, the license also covers showing and promoting it in connection with the Services (for example in search results or share previews). You are responsible for having the rights to your content.

If you give us feedback or suggestions, we may use them without obligation to you.

Village and its licensors own the Services, including software, designs, AI configurations, text, graphics, and trademarks. These Terms give you a limited, non-exclusive, non-transferable right to use the Services during your subscription. You may not use Village trademarks without our written permission.

We may offer features labeled beta, preview, or early access. They may be incomplete, change, or be withdrawn. They are provided as-is, and they may be available only to some accounts.

The Services rely on and link to third-party services (for example Stripe, Apple, Google, and messaging, email, and AI providers). We are not responsible for third-party services. Your use of them may be subject to their terms. A third-party service outage may affect the Services.

• By you. You may stop using the Services and deactivate your account at any time in Settings. Deactivation disables access right away. Your account and its data are permanently deleted about 30 days later, as described in the Privacy Policy. Cancelling a paid Plan does not by itself delete your account.
• By us. We may suspend or terminate your account or any feature if you breach these Terms, create risk or possible legal exposure for Village or others, fail to pay, or if the law or a vendor requires it. Where practical and lawful, we will give you notice and a chance to fix the issue.
• Effect. When your account ends, your right to use the Services ends. Fees owed remain due. Stripe payments already in progress are handled under the Stripe Terms. Sections that by their nature should survive (including fees owed, Customer Data responsibilities, disclaimers, limitation of liability, indemnification, and dispute resolution) survive.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, VILLAGE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Village does not warrant that the Services will be uninterrupted, error-free, or secure. It does not warrant that messages will be delivered, that AI output or map and route estimates will be accurate, or that the Services will produce any business results.

TO THE FULLEST EXTENT PERMITTED BY LAW:

• VILLAGE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THEIR POSSIBILITY; AND
• VILLAGE WILL NOT BE LIABLE FOR PROPERTY DAMAGE, PERSONAL INJURY, OR OTHER LOSS ARISING FROM SERVICES YOU OR YOUR TEAM MEMBERS PERFORM, OR FROM YOUR DEALINGS WITH CUSTOMERS OR TEAM MEMBERS.

VILLAGE’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID TO VILLAGE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

Please read this section carefully. It affects your legal rights.

• Informal resolution first. Before starting arbitration, send written notice of your claim to will@jobsonvillage.com. Both sides will try in good faith to resolve it for 60 days.
• Binding individual arbitration. Except as stated below, any dispute arising out of or relating to these Terms or the Services will be resolved by final, binding arbitration administered by the American Arbitration Association (“AAA”) under its applicable rules. The arbitration may be held by video or in the county where you are based, or in New Castle County, Delaware.
• Exceptions. Either party may bring an individual claim in small-claims court. Either party may seek an injunction in court for misuse of intellectual property or for unauthorized access to the Services.
• Class action and jury waiver. YOU AND VILLAGE WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION OR ARBITRATION.
• Opt out. You may opt out of this arbitration agreement by emailing will@jobsonvillage.com with the subject “Arbitration Opt-Out” within 30 days after you first accept these Terms. Include your name and account email. If you opt out, Section 28 governs where disputes are heard.
• Disputes with Customers or Team Members are between you and them. Village is not a party.

You will defend, indemnify, and hold harmless Village and its members, managers, officers, employees, and agents from any third-party claims, and related losses, damages, fines, and costs (including reasonable attorneys’ fees), arising out of:

• your services, and your dealings with Customers or Team Members;
• messages sent on your behalf, including claims under the TCPA or similar laws for people you message or add;
• your content or Customer Data, including your right to provide it;
• your integrations and connected apps; or
• your breach of these Terms or the law.

We may update these Terms. If we make material changes, we will notify you (for example by email or in the app) at least 30 days before they take effect, unless a change is required sooner by law or to address security or abuse. If you continue using the Services after changes take effect, you accept them. If you do not agree, cancel before they take effect.

We may add, change, or remove features. If we remove a material paid feature, we will try to give notice.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, and by the Federal Arbitration Act for Section 25. Subject to Section 25, you and Village agree to the exclusive jurisdiction of the state courts located in New Castle County, Delaware, or the U.S. District Court for the District of Delaware.

• Entire agreement. These Terms, including the documents they incorporate, are the entire agreement about the Services and replace prior agreements on the subject. If these Terms conflict with the Terms of Use, these Terms control for Providers.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Severability and waiver. If a provision is unenforceable, the rest remain in effect. Failure to enforce a provision is not a waiver.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, including outages at carriers or vendors.
• Notices. We may send notices to your account email or in the app. Send notices to us at the contact below.
• Export and sanctions. You represent that you are not subject to U.S. sanctions or export restrictions that prohibit use of the Services.

Village Technology Services, LLC
131 Continental Dr, Suite 305, Newark, DE 19713, New Castle County
Registered agent: Legalinc Corporate Services Inc.
Email: will@jobsonvillage.com
Text: +1 (404) 918-2012