Terms of use

By using a Village website, page, form, or link, or by texting the Village number or replying to a Village message, you agree to these Terms. If you do not agree, please do not use them. Contact the Provider directly instead.

Village provides software that local service businesses use to run their operations. When you book, request a quote, pay an invoice, or text a Provider through Village, you are dealing with that Provider. Village provides the technology.

• Your agreement for services is with the Provider, not Village. The Provider sets its prices and terms and is solely responsible for its services. That includes quality, safety, scheduling, cancellations, refunds, warranties, licensing, and insurance.
• Village does not employ, endorse, or verify Providers or their workers. We do not perform background checks or confirm licensing or insurance. Please do your own checks.
• Questions about your service or your information held by a Provider should go to the Provider. We can help pass a request along. Email will@jobsonvillage.com.

Payments to Providers made through Village pages are processed by Stripe and paid directly to the Provider’s Stripe account. The Provider is the seller. Village does not hold your funds.

Payment questions, refunds, and disputes are between you and the Provider. You can also use your card issuer’s dispute process. Stripe’s privacy policy applies to payment information Stripe collects.

If you pay an upfront amount when booking, the Provider’s calendar may hold your time slot until the payment completes.

When you accept a quote, offer, or service option through a Village link, you agree to the Provider’s terms shown to you. You agree that your typed name and click are your electronic signature. Village records the acceptance for the Provider: your name, the time, the terms version, your IP address, and your browser details. That agreement is between you and the Provider.

Program name: Village SMS Program

Program description: Village sends text messages on behalf of local service businesses (Providers) to their customers and team members, and to Providers. Messages are about appointments, quotes, invoices, payments, reviews, and account activity, plus conversations with the Provider or its assistant. Messages are sent from the shared Village number, currently +1 (404) 918-2012, and may arrive as SMS, MMS, iMessage, or RCS, including group messages with the Provider.

Consent. You agree to receive texts when you:

• give your number on a booking page, form, or signup that discloses messaging;
• text the Village number; or
• give your number to a Provider that has your permission to text you about your service.

Messages may be sent using automated technology. Consent is not a condition of any purchase. Promotional texts are sent only if you separately agree to receive them.

Message frequency varies based on your appointments and activity.

Message and data rates may apply.

To stop: reply STOP to any message. You will receive one confirmation text. The Village number is shared by many Providers, so replying STOP stops texts from that number for every Provider using it.

To restart: reply START.

For help: email will@jobsonvillage.com.

Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed.

Privacy: see our Privacy Policy. Mobile information and text messaging opt-in data are not shared with third parties for their marketing purposes.

• Your content. You are responsible for what you submit, such as reviews, photos, messages, and form answers.
• License. You grant Village and the relevant Provider a non-exclusive, worldwide, royalty-free license to host, display, and use it to provide the service you requested. For reviews, the license also covers publishing them on the Provider’s booking page and in related Village features.
• Honest reviews only. Reviews must reflect your real experience. Do not post reviews you were paid for without disclosure, or reviews you did not write.
• Removal. We may remove content that violates these Terms or the law.
• Other sites. If a Provider sends you to a third-party review site (for example Google), that site’s terms apply.

You will not:

• use our pages or messages for anything unlawful, deceptive, harassing, or abusive;
• submit false information, or someone else’s information without permission;
• send spam, or use forms to reach people who did not ask to be contacted;
• scrape, reverse engineer, overload, or interfere with our websites or security; or
• upload malware or content that infringes others’ rights.

Village and its licensors own the Village websites, software, designs, and trademarks. Providers own their own content and branding. You may not use Village trademarks without our written permission.

OUR WEBSITES, PAGES, AND MESSAGES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, TO THE FULLEST EXTENT PERMITTED BY LAW. Village is not responsible for any Provider’s services, conduct, pricing, or content, or for any agreement between you and a Provider.

TO THE FULLEST EXTENT PERMITTED BY LAW, VILLAGE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY PROPERTY DAMAGE OR PERSONAL INJURY ARISING FROM A PROVIDER’S SERVICES. VILLAGE’S TOTAL LIABILITY TO YOU IS LIMITED TO ONE HUNDRED U.S. DOLLARS ($100), OR THE AMOUNT YOU PAID TO VILLAGE ITSELF IN THE PRIOR 12 MONTHS IF GREATER. Payments to Providers are not payments to Village.

Some jurisdictions do not allow these limits, so they may not fully apply to you.

• Scope. This section covers disputes between you and Village only. It does not cover disputes between you and a Provider.
• Informal resolution first. Email will@jobsonvillage.com with a description of your claim. We will try to resolve it within 60 days.
• Arbitration. If we cannot resolve it, the dispute will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. Either of us may instead bring an individual claim in small-claims court.
• Class waiver. YOU AND VILLAGE WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR JOIN A CLASS OR REPRESENTATIVE ACTION.
• Opt out. You may opt out within 30 days after you first agree to these Terms by emailing will@jobsonvillage.com with the subject “Arbitration Opt-Out.”

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, and by the Federal Arbitration Act for Section 11. Subject to Section 11, disputes will be heard in the state courts located in New Castle County, Delaware, or the U.S. District Court for the District of Delaware. Where the law requires, you may also bring claims in the courts where you live.

• Changes. We may update these Terms. The “Last updated” date shows the latest version. Continued use after changes take effect means you accept them.
• Severability. If any part is unenforceable, the rest stays in effect.
• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Village about the websites, pages, and messages they cover.

Village Technology Services, LLC
131 Continental Dr, Suite 305, Newark, DE 19713, New Castle County
Email: will@jobsonvillage.com
Text: +1 (404) 918-2012