Village Privacy Policy

Effective Date: March 1, 2026

Table of Contents

1. Introduction
2. Information We Collect
3. How We Use Your Information
4. How We Share Your Information
5. AI and Automated Decision-Making
6. Text Messaging Privacy
7. Data Retention
8. Your Rights and Choices
9. Children's Privacy
10. Data Security
11. Location Data
12. Cookies and Tracking Technologies
13. International Data
14. Changes to This Policy
15. Contact Us

1. Introduction

This Privacy Policy describes how Village Technology Services, LLC ("Village," "we," "us," or "our"), a Delaware limited liability company, collects, uses, shares, and protects your personal information when you use the Village website, application, and related services (collectively, the "Platform").

This Policy applies to all users of Village, including Customers (homeowners), Providers (service professionals), Parents and Guardians of Minor Providers, and visitors to our website.

By using Village, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this Policy, please do not use Village.

This Privacy Policy should be read together with our Terms of Service and Terms of Use.

2. Information We Collect

a. Information You Provide Directly

Account Registration

• Name (first and last)
• Email address
• Phone number
• Whether you are an adult or a minor at the time of account creation (we do not collect your full date of birth)
• Password (stored in hashed form; we never store plaintext passwords)
• Account type selection (Customer, Provider, or Parent/Guardian)

Provider Profile Information

• Bio and business description
• Profile photo
• Business name
• Neighborhood and geographic coordinates (latitude/longitude)
• Service area zip codes
• Service categories offered
• GPA, school name, and student verification documents (GPA transcript, report card, student ID) — optional, for student verification only
• Portfolio photos
• Availability schedule
• Earnings goals
• External website URL and external phone number (for Lite-tier Providers)
• Bid configurations (maximum bid amount per service category)

Customer Information

• Neighborhood and geographic coordinates (latitude/longitude)
• Full address (street address, city, state, zip code)

Booking, Quote, and Invoice Information

• Customer name, email, phone number, and address
• Service details and notes
• Line items and pricing
• Payment information (processed directly by Stripe; we do not store credit card numbers, debit card numbers, or bank account numbers)

Messages and Communications

• Text messages sent to and received from the Village phone number
• Conversation history with the Village AI concierge
• Messages between Providers and Customers facilitated through Village

Beta and Landing Page Signups

• Email address or phone number
• Services of interest
• Business status and earnings range

Parent/Guardian Information

• Parent or guardian name and email address
• Consent status and co-signature records
• Relationship to Minor Provider (parent or legal guardian)

b. Information Collected Automatically

When you use Village, we may automatically collect:

• Device Information: Device type, operating system, browser type and version, unique device identifiers
• Usage Data: Pages visited, features used, click patterns, timestamps, session duration
• Network Information: IP address, approximate location derived from IP address
• Referral Information: How you arrived at Village (e.g., referral link, search engine)
• Analytics Events: Anonymized usage events collected via PostHog for product improvement

c. Information from Third Parties

• Google OAuth: If you sign in with Google, we receive your name, email address, and profile photo from Google.
• Apple Sign-In: If you sign in with Apple, we receive your name and email address (which may be a private relay address) from Apple.
• Stripe: Payment confirmation data, payout status, and connected account information.
• Google Places: Publicly available business ratings, review counts, and place identifiers for Provider profiles that opt in to Google business integration.
• Background Check Providers: Background check status and completion information for Customers (we do not receive the underlying details of background checks; only pass/fail status).

3. How We Use Your Information

We use the information we collect for the following purposes:

• Operate the Marketplace: Create and manage your account, display Provider profiles to Customers, enable bookings, quotes, and invoices.
• Match Homeowners with Providers: Use AI-powered classification to understand service requests and deliver relevant Provider cards to Customers.
• Process Payments: Facilitate payment transactions through Stripe, including wallet funding, impression charges, escrow payments, subscription billing, and Provider payouts.
• Send Transactional Messages: Deliver lead notifications, Provider cards, quotes, invoices, appointment reminders, and account notifications via SMS, iMessage, or RCS through our messaging providers.
• Verify Identity: Confirm your age, verify student status (for Providers who opt in), and verify parental consent for Minor Providers.
• Safety Screening: Conduct background checks and sex offender registry checks on Customers for Provider safety.
• Improve the Platform: Analyze usage patterns, improve our AI classification and matching algorithms, fix bugs, and develop new features using anonymized and aggregated analytics data.
• Comply with Legal Obligations: Fulfill tax reporting requirements (including 1099-NEC issuance), respond to lawful legal process, and meet regulatory obligations.
• Enforce Our Terms: Investigate and address violations of our Terms of Service, fraud, abuse, and security threats.
• Communicate with You: Send account-related communications, respond to your inquiries, and provide customer support.

4. How We Share Your Information

With Other Users

• Provider profiles (name, bio, photo, ratings, service categories, service areas, and business information) are visible to Customers as part of the marketplace.
• Customer names, addresses, and service request details are shared with matched Providers for the purpose of service delivery.

With Third-Party Service Providers

We share information with the following third-party service providers who help us operate Village:

Each of these providers has their own privacy policy governing their use of your data. We encourage you to review their policies.

For Legal Compliance

We may disclose your information when required to do so by law, including in response to court orders, subpoenas, government investigations, or requests from tax authorities (e.g., IRS 1099 reporting).

Business Transfers

If Village Technology Services, LLC is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such transfer and any choices you may have regarding your information.

With Your Consent

We may share your information for other purposes with your explicit consent.

We Do NOT Sell Your Personal Information

Village does not sell your personal information to third parties. We do not share your personal information with third parties for their direct marketing purposes.

5. AI and Automated Decision-Making

Village uses artificial intelligence (specifically, Anthropic's Claude AI) for the following purposes:

• Lead Classification: When a homeowner sends a text message describing a service need, the message text is sent to Anthropic's AI for classification. The AI extracts the service category, urgency level, and location information from the message.
• Conversational Responses: The AI generates natural-language text-message responses to homeowners during the service matching process, including confirmation messages, clarification questions, and follow-up communications.
• Provider Matching Impact: AI classification directly determines which service category a lead is assigned to, which in turn affects which Providers are eligible to receive the lead through Village's auction system. This is an automated decision that affects which Providers are matched to your service request.

What data is sent to Anthropic: The text content of homeowner messages and conversation context. We do not send your name, email, address, or other personal identifiers to Anthropic beyond what may be included in your message text.

Anthropic's data practices: Anthropic processes this data in accordance with their own privacy policy and data retention practices. We encourage you to review Anthropic's Privacy Policy.

Human review: You may contact us at will@jobsonvillage.com to request human review of any AI-driven decision that affects your experience on Village.

6. Text Messaging Privacy

This section describes how we handle data related to text messaging, including SMS, iMessage, and RCS messages.

Phone Number Collection: We collect your phone number when you create a Village account, text the Village phone number, or provide your phone number through a booking or service request.

How We Use Your Phone Number:

• To send and receive transactional text messages related to Village services
• To verify your identity during account registration
• To deliver Provider cards, quotes, invoices, and appointment reminders
• To facilitate AI concierge conversations with homeowners

Message Content Storage: We store the content of messages sent to and from the Village phone number for the purposes of service delivery, dispute resolution, quality improvement, and compliance with our legal obligations.

Message Types: Transactional and service-related messages, including lead notifications, Provider card deliveries, quote and invoice deliveries, appointment reminders, account notifications, verification codes, and AI concierge responses.

Message Frequency: Message frequency varies based on your use of the platform. Homeowners typically receive messages during active service requests. Providers receive lead notifications and transactional messages based on their account activity and bid configurations.

Opt-Out: You can stop receiving text messages at any time by replying STOP to any message from Village. After opting out, you will receive one final confirmation message. Opting out of text messages may affect your ability to use certain features of Village that rely on messaging.

Help: Reply HELP to any message from Village for support information, or contact will@jobsonvillage.com.

Message and Data Rates: Standard message and data rates from your wireless carrier may apply. Village is not responsible for carrier charges.

Third-Party Messaging Providers: Messages are transmitted through Blooio and/or Twilio. Your phone number and message content are shared with these providers for the sole purpose of message delivery. See their respective privacy policies for details on their data practices.

No Marketing SMS: We will not send you promotional or marketing text messages without your separate, explicit opt-in consent. All messages sent through Village are transactional or service-related.

Opt-In: Consent to receive text messages is obtained when you text the Village phone number or provide your phone number during account registration and agree to these terms.

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. Specific retention periods:

You may request deletion of your data at any time (see Section 8), subject to the legal retention requirements listed above.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

a. Right to Access

You may request a copy of the personal information we hold about you by contacting will@jobsonvillage.com.

b. Right to Correction

You may update inaccurate or incomplete personal information through your account settings or by contacting will@jobsonvillage.com.

c. Right to Deletion

You may request deletion of your account and personal data. See the Account Deletion section of our Terms of Service for details. Some data must be retained for legal obligations (see Section 7).

d. Right to Opt Out of Text Messages

Reply STOP to any text message from Village to stop receiving messages.

e. Right to Opt Out of Analytics

You may disable PostHog analytics tracking by enabling "Do Not Track" in your browser settings or by contacting us to request removal from analytics tracking.

f. Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights.

g. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA"), including:

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the purposes for which we collected it, and the categories of third parties with whom we have shared it.
• Right to Delete: You may request that we delete the personal information we have collected about you, subject to certain legal exceptions.
• Right to Opt Out of Sale: We do not sell your personal information. No action is required on your part.
• Right to Correct: You may request that we correct inaccurate personal information.
• Authorized Agent: You may designate an authorized agent to make privacy requests on your behalf. We may require verification of the agent's authority.

To exercise your California privacy rights, contact us at will@jobsonvillage.com with the subject line "California Privacy Request." We will respond within 45 days as required by law.

h. Other State Privacy Rights

Residents of other states with applicable privacy laws (including Virginia, Colorado, Connecticut, Utah, and others) may have similar rights. Contact will@jobsonvillage.com with the subject line "Privacy Rights Request" to exercise your rights under applicable state law.

9. Children's Privacy

Village is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16.

Minor Providers (Ages 16–17): Providers between the ages of 16 and 17 may use Village only with verified parental or guardian consent through our co-signature agreement. We collect whether you are an adult or a minor at registration (not your full date of birth) to verify age eligibility.

Parental Rights for Minor Providers:

• Parents and guardians of Minor Providers may review their teen's account information and activity at any time through their own linked Village account.
• Parents and guardians may request modification or deletion of their teen's personal data by contacting will@jobsonvillage.com.
• Parents and guardians may revoke consent at any time, which will result in closure of the minor's account.

Under 16: If we learn that we have collected personal information from a person under the age of 16 without verified parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a person under 16 without proper consent, please contact us immediately at will@jobsonvillage.com.

10. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• Encryption in Transit: All data transmitted between your device and our servers is encrypted using HTTPS/TLS.
• Encryption at Rest: Database content is encrypted at rest through our hosting provider (Supabase/AWS).
• Password Security: Passwords are hashed using industry-standard algorithms through Supabase Auth. We never store plaintext passwords.
• Webhook Security: All inbound API calls (from Blooio, Twilio, and Stripe) are verified using HMAC-SHA256 signature verification.
• Access Controls: We implement role-based access controls to limit access to personal information to authorized personnel only.
• Payment Security: All payment processing is handled by Stripe, which is PCI-DSS Level 1 certified. We do not store credit card numbers or bank account details on our servers.

No system is 100% secure. Despite our efforts, we cannot guarantee the absolute security of your information. You use Village at your own risk. If you become aware of any unauthorized access to your account, please notify us immediately at will@jobsonvillage.com.

11. Location Data

Village collects and uses location data to enable geographic matching between Customers and Providers.

What We Collect:

• Provider location: GPS coordinates (latitude/longitude) based on your registered neighborhood, and service area zip codes that define where you accept jobs.
• Customer location: GPS coordinates based on your registered neighborhood, and the full address provided for service delivery.
• Lead location: Zip code and neighborhood extracted from homeowner messages by AI classification.

How We Use Location Data:

• To match homeowner service requests with Providers who serve the relevant area.
• To display approximate Provider locations to Customers.
• To deliver location-relevant Provider cards.

Your Choices:

• You can update your location information at any time through your account settings.
• Parents of Minor Providers can enable or disable location sharing for their teen's account.
• Providers control their service area by setting and modifying their service area zip codes.

12. Cookies and Tracking Technologies

Village uses the following cookies and tracking technologies:

Essential Cookies: Required for authentication, session management, and core platform functionality. These are provided through Supabase and cannot be disabled without losing access to Village.

Analytics Cookies: PostHog analytics cookies track anonymized usage events, page views, and platform interactions. These help us understand how users interact with Village and improve the platform. You may disable analytics cookies by:

• Enabling "Do Not Track" in your browser settings
• Contacting us at will@jobsonvillage.com to request exclusion from analytics

No Advertising Cookies: Village does not use third-party advertising cookies. We do not participate in cross-site tracking for advertising purposes. We do not serve targeted ads.

13. International Data

Village operates in the United States. All data is stored on servers located in the United States, including through our hosting providers Supabase (AWS infrastructure) and Vercel.

If you access Village from outside the United States, your personal information will be transferred to and processed in the United States. By using Village, you consent to this transfer. The data protection laws in the United States may differ from those in your country of residence.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Sending a notification to the email address associated with your account, and/or
• Displaying a prominent notice within the Village platform.

Material changes will take effect 30 days after notification. Your continued use of Village after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

The most current version of this Privacy Policy will always be available at jobsonvillage.com/legal/privacy-policy. Previous versions will be archived and available upon request.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Village Technology Services, LLC

131 Continental Dr, Suite 305

Newark, DE 19713

Email: will@jobsonvillage.com

For privacy-specific requests: Email will@jobsonvillage.com with the subject line "Privacy Request."

We will respond to all privacy inquiries within 30 days (or sooner if required by applicable law).

Last updated: March 1, 2026